Customer service & project management

We’re as engaged with our customers as our customers are with their readers.

Our client success teams are structured around the input we’ve received from our customers about how they want their accounts to be managed. We don’t fit our clients into our existing models—we shape our services around what best suits your organization, projects, and goals.

Partnership isn’t a one-time event

We make sure you’re taken care of before, during, and after your site launch. Every client is supported by an internal client advocate, an implementation partner, and an account manager. Close collaboration among the project management and account management teams ensures all of your feedback is shared and acted on.

Many of our project and account managers are also technologists, and equipped to keep you up to speed on how to apply, and make best use of, existing and new platform features. You’ll also have opportunities to participate in our Community Meetings and to join topic-specific Community Interest Groups where customers and Atypon staff exchange ideas and solve problems collaboratively.

Dedicated teams

For clients with particularly ambitious post-launch roadmaps, a dedicated team of Atypon software developers, solution architects, quality analysts, designers, and account managers, headed by a program manager, functions as an extension of your own team.

We’re listening

Clients are surveyed regularly about the quality of service they’re receiving and the way a project was rolled out, so that we can make adjustments continuously and in real time. In short, we have the people and processes in place not only to deliver personalized client service, but to deliver it the way you want it delivered.

We have the flexibility to make changes to the site ourselves or work with our account managers and solution architects to update it.
— Janan SawarDirector, Content Development, American Pharmacists Association

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