Increase revenue, improve customer retention, and bring products to market faster with flexible packaging and licensing of your content and services. With the ability to easily test business models, promotions, discounts, and pricing strategies, you’ll always be able to maximize the value of your assets.
Implement a variety of user registration models to collect detailed customer demographic information. Easy survey creation and rules-based questioning enables you to collect the data you need to maximize sales. Allow customers to self-manage their accounts, reducing your operational costs.
Access Control & Metering
Utilize sophisticated permissions parameters to determine how content can be accessed, including by one-time pay-per-view or -use, timed access, site license, or metered or concurrency-limited access. Make these models available to both individual and institutional customers across a variety of levels.
Billing & Payment
Support virtually any pricing strategy, including charging on a one-time or rolling basis, by duration, or by usage. Accept payments by credit card, debit card, EFT, or check. Schedule payments and renewals, clear balances in real-time or by batch scheduling, and process chargebacks and refunds.
Customer Care & Self-Care
View accounts and activity logs, and handle all aspects of the subscription lifecycle. Provide customers with the ability to view their charges, update demographic and billing information, and manage their requests without waiting through a self-care framework for building customer-facing web applications.
Assign administration rights in a manner that best suits your needs. Administration can be hierarchical, and managers can limit the administration rights of individual staff or groups to certain objects and actions only. This level of control enables you to comply with SOX and PCI-DSS requirements.
Provide digital goods and services to both consumer and institutional customers. Users can be recognized in a number of ways, including by login and password, IP address, referring website, federated security, or through single sign-on with other systems. Create and manage complex, tree-like hierarchies of users.
Offer & Product Management
“Slice and dice” your content according to topic, date, or other metadata to create new products. Establish rate plans, coupons, discounts, free trials, and other promotions in numerous configurations. Give sales and marketing staff the tools they need to attract and retain customers and watch your revenue grow.
Get a whole new view of your customers. Automate the extraction, transformation, and loading of access and commerce data to a reporting environment with a well-defined star schema. Then schedule and run out-of-the-box reports or use an OLAP tool of your choice to generate custom reports.
Achieve single sign-on across your products, even if they’re on different websites with different domains. Keeping customers happy is essential to keeping them loyal, and single sign-on makes it easy for customers to use multiple products simultaneously; you also gain a better understanding of your customers.
Manage the subscription lifecycle, including adoption, extension, renewal, cancellation, and upgrading of accounts. Subscribers are highly valued for the recurring, predictable revenue that they provide; entice users to become subscribers with free trials and reward them with complimentary upgrades.