We understand our clients’ needs and have the appropriate staff, structure, and processes to provide them with excellent business and technical support. We go beyond supporting our solutions by advising our clients how best to take advantage of new technology and how to eliminate technology hurdles.
We field a seasoned Client Services team to manage your initial implementation and then to provide ongoing support. Our dedicated Literatum experts pride themselves on understanding our software and how it can be used to advance your business.
Website, Email & Phone
We provide clients with access to our online request tracking system, ensuring that support inquiries are tracked and all communication is retained. If you want to contact us by email or phone instead, that’s fine, too; we’ll make sure that you receive a timely response and that the request tracking system is kept up to date.
We hold a number of client meetings each year, including our annual Atypon User Conference. These meetings are a great opportunity to interact with and learn from fellow publishers, as well as hear about the newest enhancements to the Literatum platform.
Our extensive documentation is available to clients on demand through our website. Each release of our software is accompanied by release notes and comprehensive user guides, and we update the documents with clarifications and additional examples whenever the need arises.
Our solutions are advanced and flexible. Armed with the know-how, they’re transformative. We provide training courses at all different levels to ensure your staff is able to maximize their use of our software. If desired, we can tailor training courses to address your particular business requirements.